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  • FAQ from our Customer
2012-04-03 22:33:00   来源:laser cutting machine factory   评论:0
1.Q: Are you a factory or trading company?
A:We are leading factory with own import and export license,with own metal work shop
to design and produce the machine body.

 2.Q:Where is your factory located? How can I visit there? 
A:Our factory located in Dongguan city which is close to Guangzhou and Shenzhen.
When you coming,can calling us before your coming.We will pick you up or give detail
Instruction for your driver.

 3.Q: Can you do OEM?
 A:We can do OEM and ODM

4.Q:How does your factory do regarding quality control? Quality is priority?
A: 1).All raw material we used are environmental-friendly; 
2).Skillful workers care every details in handling the producing and packing processes;
 3).Quality Control team Daily responsible for quality checking in each process.

 5.Q:How can we get training for machine operation?
A:The CD disc machine manual will be send to you with the machine together.You can 
get the machine training through following three methods:
1).From video on the skype  by face to face.
2).We send the machine operation training to you.
 3).If necessary,we can arrange for our engineers to conduct training courses about the machine operation for you to your country.

 6.Q: How can we get machine after sales-service in your country ?
 (1).The total machine warranty period is two years it is counting from the date on which the commodity arrives at the port of destination.
 2).Within the warranty period,we can maintain the machine for free for you if the machine has any question.The maintenance process can through video on skype by face to face,or we send the related video to you,or we arrange for our engineers to your country.
 3).If any machine parts has the problem within warranty period,we can change freely change it for you.
 4).Notice:Any machine parts can be replaced due to its quality but not the improper operations staff member in question.If the machine parts have the.problem due to the worker improper operation within warranty period,then we can not change it for free.
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